TERMS & CONDITIONS

1. About Us

TechSurged operates an online store using the Wix Studio platform, offering products for sale and delivery within Brunei Darussalam only.

Contact Email: techsurged.sales@gmail.com
Website: https://techsurged.com

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2. Eligibility

By using this website and placing an order, you confirm that:

• You are at least 18 years old, or using the website under parental or guardian supervision.

• You are legally capable of entering into a binding contract.

• You are using this website in compliance with all applicable laws of Brunei Darussalam.

 

3. Use of the Website

You agree not to:

• Use the website for any unlawful or fraudulent purpose

• Attempt to gain unauthorized access to our systems

• Interfere with website security, performance, or availability

• Upload or transmit malicious code or harmful content

 

We reserve the right to suspend or terminate access if we believe these Terms have been breached.

 

4. Products, Descriptions & Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However:

• Product images are for illustration purposes and may differ slightly from the actual product.

• All products are subject to availability.

• We reserve the right to modify or discontinue products at any time without notice.

 

If a product becomes unavailable after you place an order, we may offer a replacement, delay the order, or issue a refund.

 

5. Pricing & Currency

• All prices displayed on our website are in Brunei Dollars (BND) unless otherwise stated.

• Prices may change without prior notice.

• Promotions, discounts, and voucher codes are subject to specific terms and may be withdrawn at any time.

 

If a pricing error occurs, we reserve the right to cancel the affected order and issue a refund.

 

6. Orders & Acceptance

6.1 Placing an Order

You are responsible for ensuring that all order details, including contact and delivery information, are accurate before submitting payment.

 

6.2 Order Confirmation

After placing an order, you will receive an order confirmation email. This confirms receipt of your order but does not yet constitute acceptance.

 

6.3 Order Acceptance

An order is considered accepted when we begin processing the order for delivery. We reserve the right to refuse or cancel any order due to:

• Product unavailability

• Payment issues

• Suspected fraud or misuse

• Errors in product or pricing information

 

If cancellation occurs after payment, a refund will be issued.

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7. Payment

• Payments must be made using the available checkout payment methods.

• You confirm that you are authorized to use the selected payment method.

• All payments are processed securely via third-party providers integrated with Wix Studio.

• We do not store your full credit or debit card details.

 

8. Shipping & Delivery (Brunei Only)

8.1 Delivery Area

We currently deliver within Brunei Darussalam only.

 

8.2 Estimated Delivery Time

Delivery timeframes provided at checkout are estimates and may vary due to external factors such as courier delays, public holidays, or weather.

 

8.3 Delivery Charges

Any applicable delivery charges will be displayed at checkout.

 

8.4 Delivery Responsibility

You are responsible for providing a complete and accurate delivery address.

Once the order is successfully delivered to the address provided, responsibility for the product passes to you.

 

9. Returns, Refunds & Exchanges

Our detailed return, refund, and exchange procedures are outlined in a separate Refund & Return Policy, which forms part of these Terms.

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General principles:

• Certain items may not be eligible for return due to hygiene or safety reasons.

• Items must typically be unused, in original packaging, unless otherwise stated.

 

10. Product Warranty & Defects

10.1 Warranty Coverage

Warranty coverage, if applicable, is subject to the specific product purchased.
The warranty period (if any) will be stated on the official receipt issued at the time of purchase.

 

Products without a stated warranty on the receipt are considered non-warranty items.

 

10.2 Defective-on-Arrival (DOA) Items

If your item arrives damaged or defective, you must notify us within a reasonable time after delivery and provide clear photo or video evidence.

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Upon verification:

• ✅ Replacement will be provided as the first option, subject to stock availability

• ✅ If replacement stock is not available, a refund will be issued

 

10.3 Warranty Claims After Use

For items with a valid warranty:

The warranty covers manufacturing defects only and does not cover:

• Normal wear and tear

• Accidental damage

• Improper use or installation

• Unauthorized repairs or modifications

 

All warranty claims must be supported with the original receipt.

 

10.4 Warranty Handling Discretion

All warranty assessments, replacements, or refunds are handled at the sole discretion of TechSurged, based on:

• Nature of the defect

• Condition of the item

• Stock availability

 

11. Customer Accounts (If Applicable)

If you create an account on our website:

• You are responsible for maintaining confidentiality of your login details

• You are responsible for all activities under your account

• You must inform us immediately if unauthorized access occurs

 

We reserve the right to suspend or terminate accounts that breach these Terms.

 

12. Intellectual Property

All website content, including text, graphics, logos, images, and layout, is owned by or licensed to TechSurged and is protected by applicable intellectual property laws.

 

You may not copy, reproduce, distribute, or commercially use any content without written permission.

 

13. Third-Party Services & Links

Our website may contain:

• Third-party payment services

• Embedded Wix applications

• Links to external websites

 

We are not responsible for the content, privacy policies, or practices of third-party services.

 

14. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages arising from use of our website or products.

• Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

 

15. Indemnification

You agree to indemnify and hold harmless TechSurged against all claims, losses, damages, and expenses arising from:

• Breach of these Terms

• Misuse of the website

• Violation of any law or third-party rights

 

16. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.

 

17. Changes to These Terms

We may update these Terms at any time. Changes take effect once published. Continued use of the website constitutes acceptance of the updated Terms.

 

18. Governing Law & Jurisdiction

These Terms are governed by the laws of Brunei Darussalam. Any disputes shall be subject to the exclusive jurisdiction of the courts of Brunei Darussalam.

 

19. Contact Us

For questions regarding these Terms & Conditions:

Email: techsurged.sales@gmail.com
Website: https://techsurged.com