REFUND & RETURN POLICY

1. Coverage Area
This policy applies to all purchases made through https://techsurged.com that are delivered within Brunei Darussalam only.

2. General Return Conditions
To be eligible for a return, replacement, or refund:

• The item must be unused, in original condition, and with original packaging, unless the return is due to a verified defect.

• The request must be made within a reasonable time after delivery.

• Original receipt or proof of purchase is required.

• Items showing signs of misuse, tampering, or accidental damage may be rejected.

 

3. Defective or Damaged Items on Arrival (DOA)
If your item arrives damaged or defective, please:

1. Contact us at techsurged.sales@gmail.com or +673 836 1171

2. Provide:

   • Your order number

   • Clear photo or video evidence of the defect

   • A brief description of the issue

 

Once verified:

• ✅ Replacement will be provided as the first option, subject to stock availability

• ✅ If a replacement is not available, a refund will be issued instead

 

We reserve the right to assess whether the item qualifies as a manufacturing defect.

 

4. Warranty-Based Returns (After Use)
For products that include a stated warranty period on the official receipt:

• Warranty claims are only valid within the warranty period stated on the receipt

• The warranty covers manufacturing defects only

• The warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Improper use or installation

  • Unauthorized repair or modification

 

For valid warranty claims:

• ✅ A replacement will be provided first, subject to availability

• ✅ If a replacement is not available, a refund may be issued

 

All warranty claims must be supported with the original receipt.

 

5. Non-Returnable & Non-Refundable Items
The following items are generally non-returnable and non-refundable, unless they are verified to be defective on arrival:

• Hygiene-related or personal-use items (if applicable)

• Items marked as “Final Sale,” “Clearance,” or “Non-Returnable”

• Items damaged due to customer misuse or mishandling

 

6. Change of Mind Returns
We do not guarantee acceptance of “change of mind” returns.

If you wish to request a change-of-mind return:

• Approval is at the sole discretion of TechSurged

• The item must be:

  • Unused

  • In original packaging

  • Returned within a short reasonable time after delivery

• Any return shipping costs will be borne by the customer

• Original delivery fees (if any) are non-refundable

 

7. Refund Processing
If your refund is approved:

• Refunds will be processed using the original payment method, unless otherwise agreed

• Processing time may vary depending on your payment provider

• Delivery fees (if any) are non-refundable, unless the return is due to our error or a verified defect

 

8. Exchange Policy
Where applicable and approved:

• Exchanges are subject to stock availability

• If the exchanged item has a price difference:

  • You may be required to pay the difference, or

  • A partial refund may be issued

 

9. Return Shipping

• If the return is due to a verified defect or our error, return shipping arrangements may be discussed on a case-by-case basis.

• For change-of-mind returns, the customer is responsible for all return shipping costs.

 

10. Inspection & Assessment
All returned items are subject to:

• Physical inspection

• Verification of defect claims

• Condition assessment

 

TechSurged reserves the right to reject any return, replacement, or refund request that does not comply with this policy.

 

11. Policy Abuse
We reserve the right to:

• Refuse service

• Reject repeated or suspicious return claims

• Take necessary action where refund or return abuse is suspected

 

12. Changes to This Policy
We may update this Refund & Return Policy from time to time. Changes will be effective once published on this page with a revised “Last Updated” date.

 

13. Contact Us
For all return, replacement, or refund inquiries, please contact:
Email: techsurged.sales@gmail.com
Website: https://techsurged.com