SHIPPING POLICY

1. Delivery Coverage Area

We currently offer:

• ✅ Delivery within Brunei Darussalam only

• ✅ Self-collection at our designated store location

 

At this time, we do not offer international shipping.

 

2. Order Processing Time

• Orders are typically processed within 1–2 business days after payment is successfully confirmed.

• Processing time may be longer during:

  • Public holidays

  • Sales promotions

  • High order volumes

 

You will receive an order confirmation once your order has been successfully placed.

 

3. Delivery Timeframe (For Courier Delivery)

Estimated delivery times within Brunei are:

• Standard Delivery: 1–4 business days

 

Delivery timeframes are estimates only and may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Delivery location

 

4. Shipping Fees

• Shipping fees (if applicable) will be clearly displayed at checkout.

• Delivery charges may vary based on:

  • Your location within Brunei

  • Order size or weight

• Any free-shipping promotions will be subject to specific terms.

 

5. Delivery Method

Deliveries are fulfilled using:

• Third-party courier services, and/or

• Local delivery partners

 

We reserve the right to change delivery partners without prior notice.

 

6. Accurate Delivery Information

Customers are responsible for providing:

• Correct recipient name

• Accurate delivery address

• Valid contact number

 

TechSurged is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete delivery details.

 

7. Missed or Failed Deliveries

If delivery fails due to:

• Incorrect address

• Incomplete contact details

• Recipient unavailability

• Repeated unsuccessful delivery attempts

 

Then:

• The parcel may be returned to us

• Redelivery may require an additional delivery fee

• In some cases, the order may be cancelled and refunded excluding original shipping fees

 

8. Order Tracking (If Available)

If tracking is supported by the selected courier:

• Tracking details may be sent via email, WhatsApp, or SMS

• Tracking availability depends on the courier used

 

9. Damaged Parcels During Delivery

If your parcel arrives:

• Damaged

• Wet

• Crushed

• Tampered with

 

Please:

1. Take clear photos immediately upon receipt

2. Contact us at techsurged.sales@gmail.com within a reasonable time after delivery

 

We will assist based on our Refund & Return Policy.

 

10. Delivery Confirmation & Ownership Transfer

Once an order is successfully delivered to the address provided:

• The order is considered fulfilled

• Ownership and responsibility of the product transfer to the customer

• TechSurged is not responsible for loss or damage after confirmed delivery

 

11. Self-Collection Policy

We offer self-collection at our store as a delivery option.

 

11.1 Self-Collection Processing Time

• Orders for self-collection are usually ready within 1–2 business days after payment confirmation.

• You will be notified via email, WhatsApp, or SMS when your order is ready for collection.

 

11.2 Collection Requirements

To collect your item, you may be required to present:

• Order confirmation (digital or printed)

• Valid identification (if requested)

 

Collection must be made by either:

• The purchaser, or

• An authorized representative with proof of authorization

 

11.3 Collection Deadline

• Orders must be collected within a reasonable collection period after notification.

• Orders not collected within the stated timeframe may:

  • Be cancelled, or

  • Incur storage/admin handling charges

 

11.4 Responsibility Upon Collection

Once an order has been successfully collected:

• The order is considered fulfilled

• Ownership and responsibility of the product transfer to the customer

• TechSurged is not responsible for loss or damage after successful handover

 

12. Shipping Delays

While we strive to meet estimated delivery times:

• Delays caused by couriers, weather, regulatory inspections, or force majeure events are beyond our control

• TechSurged will not be held liable for such delays but will assist with tracking and follow-up where possible

 

13. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect once published with a revised “Last Updated” date.

 

14. Contact Us

For all delivery and self-collection inquiries, please contact:

Email: techsurged.sales@gmail.com
Website: https://techsurged.com